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Community Member
March 14, 2025
Solved

leave ID mobile

  • March 14, 2025
  • 6 replies
  • 530 views

I want to leave and get my final bill

    Best answer by andewhite

    Perhaps this community article could help here, ​@Jordan Monksfield

    6 replies

    andewhite
    Platinum 
Contributor
    andewhiteAnswer
    Platinum 
Contributor
    March 14, 2025

    Perhaps this community article could help here, ​@Jordan Monksfield

    Forum member (non-iD).
    iD Mobile Employee
    March 16, 2025

    Hi ​@Jordan Monksfield 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you wish to leave iD Mobile. 

    The link provided by ​@andewhite should help but please do let us know if you require any further assistance. 

     

    Thanks,

     

    Natalie 

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    New Contributor
    September 23, 2025

    Hi VIOLETTA, we ve received your switch request from your new network. Once complete, your number will be transferred over, and your iD account will be closed. Your final bill will be issued the day after your disconnection. As per our T&Cs, you'll be charged up until your disconnection date (a termination fee may apply). You can view your final bill in the iD Mobile app. If you didn't request this switch, please contact us immediately at idmobile.co.uk/contact-us.

    My ID App is doesn't work, how can l save my phone number 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2025

    Hi ​@Violet Skin Expert  sorry have you left iD and are wanting to use the app? Could you give us a little more detail as to how we can help please? Thanks

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    New Contributor
    June 29, 2026

    So I apparently have 2 ID sim only I have been paying for but iv been unaware as when I log into my id there is only 1 plan showing so I can not log in to cancel the other plan iv been paying for 

    iD Mobile Employee
    June 29, 2026

    Hi ​@Jadiedavis 

     

    Thank you for getting in touch.

     

    If you believe you have two iD Mobile SIM-only plans but can only see one when you log in to your account, we'll need to check this for you.

    Please send us a private message via our social media channels (Facebook or Instagram) or contact us through our Live Chat at https://www.idmobile.co.uk/live-chat so we can securely access your account and investigate this further.

    We'll be happy to help you locate the missing account and assist with your cancellation request if required.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.