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leave ID mobile

  • March 14, 2025
  • 6 replies
  • 503 views

I want to leave and get my final bill

Best answer by andewhite

Perhaps this community article could help here, ​@Jordan Monksfield

6 replies

andewhite
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Contributor
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  • Platinum 
Contributor
  • Answer
  • March 14, 2025

Perhaps this community article could help here, ​@Jordan Monksfield


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  • iD Mobile Employee
  • March 16, 2025

Hi ​@Jordan Monksfield 

 

Thanks for getting in touch. 

 

We are sorry to hear you wish to leave iD Mobile. 

The link provided by ​@andewhite should help but please do let us know if you require any further assistance. 

 

Thanks,

 

Natalie 


Hi VIOLETTA, we ve received your switch request from your new network. Once complete, your number will be transferred over, and your iD account will be closed. Your final bill will be issued the day after your disconnection. As per our T&Cs, you'll be charged up until your disconnection date (a termination fee may apply). You can view your final bill in the iD Mobile app. If you didn't request this switch, please contact us immediately at idmobile.co.uk/contact-us.

My ID App is doesn't work, how can l save my phone number 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2025

Hi ​@Violet Skin Expert  sorry have you left iD and are wanting to use the app? Could you give us a little more detail as to how we can help please? Thanks


  • New Contributor
  • June 29, 2026

So I apparently have 2 ID sim only I have been paying for but iv been unaware as when I log into my id there is only 1 plan showing so I can not log in to cancel the other plan iv been paying for 


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  • iD Mobile Employee
  • June 29, 2026

Hi ​@Jadiedavis 

 

Thank you for getting in touch.

 

If you believe you have two iD Mobile SIM-only plans but can only see one when you log in to your account, we'll need to check this for you.

Please send us a private message via our social media channels (Facebook or Instagram) or contact us through our Live Chat at https://www.idmobile.co.uk/live-chat so we can securely access your account and investigate this further.

We'll be happy to help you locate the missing account and assist with your cancellation request if required.

 

Thank you,

 

Zandile m

The iD Mobile Team