Hi ​@Jordan Monksfield 

Thanks for getting in touch. 

We are sorry to hear you wish to leave iD Mobile. 

The link provided by ​@andewhite should help but please do let us know if you require any further assistance. 

Thanks,

Natalie 

Hi VIOLETTA, we ve received your switch request from your new network. Once complete, your number will be transferred over, and your iD account will be closed. Your final bill will be issued the day after your disconnection. As per our T&Cs, you'll be charged up until your disconnection date (a termination fee may apply). You can view your final bill in the iD Mobile app. If you didn't request this switch, please contact us immediately at idmobile.co.uk/contact-us.

My ID App is doesn't work, how can l save my phone number 

Hi ​@Violet Skin Expert  sorry have you left iD and are wanting to use the app? Could you give us a little more detail as to how we can help please? Thanks