Skip to main content
Jaroslav Crha
New Contributor
New Contributor
June 19, 2025
Solved

live agent pls

  • June 19, 2025
  • 8 replies
  • 249 views

I changed my plan in April, for 10£ more data and you still charge me 19£, no more  data??!!! What's going one. I spoke with your agent!!!

    Best answer by Jaroslav Crha

    I need to speak with live agent!!!

    8 replies

    Jaroslav Crha
    New Contributor
    New Contributor
    June 19, 2025

    Need help. You still charging me 19£, I changed it with your agent in April. 10£ and much more data...what's going on?..

    Jaroslav Crha
    New Contributor
    Jaroslav CrhaAuthorAnswer
    New Contributor
    June 19, 2025

    I need to speak with live agent!!!

    Jaroslav Crha
    New Contributor
    New Contributor
    June 19, 2025

    Is there a anyone who cares about your clients??

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    June 21, 2025

    Hey there ​@Jaroslav Crha, thank you for reaching out. Please note, we’re a Community forum here, so cannot guarantee an instant or fast reply, as reply times will vary. Please reach out to our live-chat team if you require instant and faster responses.

     

    When you changed plan, did you order a completely separate, new contract, or an upgrade/plan change via your iD Mobile account please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 4, 2026

    I want a love agent please 

    iD Mobile Employee
    May 4, 2026

    Hi ​@Rlew90.

     

    Thank you for your post.

     

    You can reach our Live Chat team here: https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 9, 2026

    I am having difficulty receiving my pac code asking to contact support 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 9, 2026

    Hi ​@JBP1952,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.