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New Contributor
October 17, 2025
Question

live chat not working data roamimg problem

  • October 17, 2025
  • 6 replies
  • 33 views

Added 2 global roaming passes by mistake can’t get through to live chat, need refund for one of them

    6 replies

    New Contributor
    October 17, 2025

    Yep I’ve been trying to use ‘live chat’ for 2 days now and the stupid chat bot keeps telling me there’s no one available.

    Live chat is just NOT working

    Dave

    JoeKing
    Silver Contributor
    Silver Contributor
    October 17, 2025

    @julessemple  and ​@Totally frustrated  Once your in the Live Chat in the message box type in

    To speak to some.  Now send the message and an agent will get back to you. 

     

     

    Joe 😉

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    iD Mobile Employee
    October 17, 2025

    Hi ​@julessemple 

     

    Thanks for getting in touch. 

     

    Have you been able to speak to the team on Live Chat since posting?

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    October 17, 2025

    No I haven’t 

    New Contributor
    October 17, 2025

    Hi ​@julessemple 

     

    Thanks for getting in touch. 

     

    Have you been able to speak to the team on Live Chat since posting?

     

    Natalie 

    No I havent 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    October 18, 2025

    Hi ​@julessemple 

    I do apologize for any inconvenience caused to you with regards to the purchase of the 2 add ons. 
    With regards to any add ons purchased whether it is a UK or Roaming add on this cannot be cancelled, refunded or transferred between 2 accounts.

    If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community (Private message), or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

    Regards,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.