Yep I’ve been trying to use ‘live chat’ for 2 days now and the stupid chat bot keeps telling me there’s no one available.

Live chat is just NOT working

Dave

​@julessemple  and ​@Totally frustrated  Once your in the Live Chat in the message box type in

To speak to some.  Now send the message and an agent will get back to you. 

Joe 😉

Hi ​@julessemple 

Thanks for getting in touch. 

Have you been able to speak to the team on Live Chat since posting?

Natalie 

No I haven’t 

No I havent 

Hi ​@julessemple 

I do apologize for any inconvenience caused to you with regards to the purchase of the 2 add ons. 
With regards to any add ons purchased whether it is a UK or Roaming add on this cannot be cancelled, refunded or transferred between 2 accounts.

If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community (Private message), or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

Regards,
Hosai