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Login > Bills not showing in browser

Forum|Forum|6 months ago
January 28, 2026
16 replies
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Hi there

I haven’t been receiving my bills to the email address that my account states the bills are supposed to be sent to.

So I logged into https://my.idmobile.co.uk/ through Chrome browser and I couldn’t find the bills anywhere.

This guide:

...states it should be as simple as Login > Bills, but there is no such link after log in. I clicked around all over the place and couldn’t find them.

I don’t have the phone app and I don’t want it. Please can anyone tell me if they have a solution to find the bills through the web browser?

Thanks a lot!

Neil

Best answer by neiljf

So after some back-and-forth with ID Mobile customer services, I have the answer that should be voted to the top:

The answer is that ID Mobile is unwilling to meet its legal obliations regarding providing free documentation on request to its PAYG customers.

It’s excuse is that the VATable services I buy are under PAYG. There is no exception in VAT law for communications businesses to dodge providing free documentation on request just because its customers are being charged through PAYG. I pay for services, there is VAT on those services, it must provide the documentation I ask for at no charge.

ID Mobile just refuses.

Show previous replies

N

neiljfAuthor

Thanks for all this.

The solution to the technical problem I’m having shouldn’t involve me paying £2.50 to receive my bills! If it’s going to cost me that to get them on paper, then ID Mobile must provide me with documentation electronically.

Legally, ID Mobile is required to provide documentary evidence of the services I have paid for at no cost to me.

Please could someone suggest another solution?

Thanks!

Neil

WelshPaul

Platinum  Contributor

No, that won’t happen. There’s no technical issue; pay-as-you-go users don’t receive bills. This isn’t unique to iD Mobile; all UK networks offering pay-as-you-go services don’t provide monthly bills. However, they do provide limited usage data via an app or website.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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neiljfAuthor

That’s fine, but then ID Mobile will need to provide me with documentation some other way - and at no cost to me. That’s simply a legal requirement that they must fulfil. Could you recommend how I should get in touch with them directly about this?

Thank you very much for your help, WelshPaul!

WelshPaul

Platinum  Contributor

Live Chat:

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

neiljfAuthor

Great, thank you for your help and patience, WelshPaul!

N

neiljfAuthorAnswer

So after some back-and-forth with ID Mobile customer services, I have the answer that should be voted to the top:

The answer is that ID Mobile is unwilling to meet its legal obliations regarding providing free documentation on request to its PAYG customers.

It’s excuse is that the VATable services I buy are under PAYG. There is no exception in VAT law for communications businesses to dodge providing free documentation on request just because its customers are being charged through PAYG. I pay for services, there is VAT on those services, it must provide the documentation I ask for at no charge.

ID Mobile just refuses.