lost phone so verify security check issue

1 reply
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Attempting to login,to check billing issue,security check your end sends text to mobile that is lost hence checking final bill,how to verify if no phone?

Gemma M

iD Mobile Employee

Hi @Herbs,

If your phone is lost and you can't receive the security text message, you'll need to contact our Live Chat team and request a replacement SIM or eSIM.

Once the replacement has been activated, you'll be able to receive security codes again and regain access to your account.

You can contact Live Chat here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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