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Made several payments but account still showing in arrears

  • May 29, 2026
  • 1 reply
  • 6 views
B
Community Member

My direct debit failed so have been paying directly via my bank card however I have made several payments and it is still showing I owe £8 and now I have overpaid.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 31, 2026

    Hi ​@BillyB25,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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