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Community Member
BillyB25
Community Member
May 29, 2026

Made several payments but account still showing in arrears

My direct debit failed so have been paying directly via my bank card however I have made several payments and it is still showing I owe £8 and now I have overpaid.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 31, 2026

    Hi ​@BillyB25,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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