I have two mobiles and two numbers with ID. My contracts were due to end. I reached out to ID to see about moving to a sim only deal for both of them.
I was not told about extra charges and was told that I would move over to £12 x 2 = 24 for both phones.

I agreed and I was moved over.i have since received an email stating that I am going to be charged £44.26 and £39.26 for each of the phones. 

The only option to speak to someone is live chat, which is an is awful a Nelisa has just shared another customers details with me as she isn’t responding on my chat tonight. I’ve been on the chat for an hour, yes 60 minutes and all I keep getting is “I’m still here from her”. It’s utterly appalling. 
 

This is such bad service but I’ve had two calls trying to get me to buy a new handset from ID. You need to do better ID. In all my chats I stated I couldn’t financially afford it which is why I was changing to sim only.  
 

You also state you are committed to supporting your vulnerable customers. Hanging someone on to a chat for an hour and just typing I am still here. It’s only going to cause further undue stress and frustrations