Hi ​@Oceandream57 

You can contact the Live Chat via this link (The Live Chat team are available 9am - 8pm Monday to Friday,

and 9am - 6pm Saturday and Sunday).

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also contact iD Mobile via:-

Send a private message via their Socials (Facebook, X or Instagram)  
iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk

or email socialqueries@idmobile.co.uk.

Hope this helps x

Hi ​@Oceandream57,

I am so sorry to hear of the issues that you are having with your direct debit, kindly note that you are able to make payment by dialling 0333 003 0001 and then follow the IVR steps that follow to make payment. Additionally, if you are still facing issues, please do not hesitate to get in touch with us via one of the above-mentioned platforms provided by ​@Decembersangel72.

Regards,

Gemma M

The iD Mobile Social Media Team