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Community Member
August 14, 2026

missed payment

  • August 14, 2026
  • 1 reply
  • 18 views

Can't they take payment for the missed payment on the next payment day?

    1 reply

    iD Mobile Employee
    August 14, 2026

    Hi ​@REIDY.C,

     

    Thank you for your message.

     

    Kindly note, when a Direct Debit fails, our system automatically tries to take that payment again roughly 5 days later. If that second attempt also fails, your Direct Debit instruction is automatically cancelled.

     

    To avoid any disruptions to your service or negative impacts on your credit file, please log in to the iD Mobile app or your online account to pay the outstanding balance manually as soon as possible.

     

    Thanks,

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