Community Member

missed payment

1 reply
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Can't they take payment for the missed payment on the next payment day?

Kwanele Z

iD Mobile Employee

Hi @REIDY.C,

Thank you for your message.

Kindly note, when a Direct Debit fails, our system automatically tries to take that payment again roughly 5 days later. If that second attempt also fails, your Direct Debit instruction is automatically cancelled.

To avoid any disruptions to your service or negative impacts on your credit file, please log in to the iD Mobile app or your online account to pay the outstanding balance manually as soon as possible.

Thanks,

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