Hi ​@Harrybo1 

Thank you for getting in touch with us, and I’m sorry to hear you have not yet received your upgraded phone.

I understand how frustrating this must be, especially as you have already been charged at the new contract price.

Please note that billing begins from the day you sign up for the contract, even if the handset has not yet been delivered. However, I appreciate your concern regarding the delay in receiving your device. Please send us a private message via our socials (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat so that we can check on what's delaying your order. 

Thank you,

Zandile m

The iD Mobile Team