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sufkhan
New Contributor
October 23, 2025
Question

money taken but bill not settled!

  • October 23, 2025
  • 1 reply
  • 36 views

Paid my bill 2 days ago. Money was taken and bill was not settled. I have had to pay again to settle the bill but there is no way to contact this useless company for a refund.

 

Thankfully my contract is ending soon and I can be rid of you!

    1 reply

    Zubeida H
    iD Mobile Employee
    Zubeida H
    iD Mobile Employee
    October 23, 2025

    Hi there ​@sufkhan 

    We are sorry to hear that you are unhappy about the billing situation. You can contact our customer services/complaints department on 08000492402 if you would like to speak to someone and see if we can resolve the issue for you. You can also private message us via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to put things right.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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