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Question

Money taken from credit card not authorised

  • June 24, 2026
  • 1 reply
  • 3 views

Robert Brown
Community Member

A payment has been taken from my credit card without my authority. My bank advised I should request a refund.

 

1 reply

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  • iD Mobile Employee
  • June 25, 2026

Hi ​@Robert Brown 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Thank you,

 

Zandile m

The iD Mobile Team