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Robert Brown
Community Member
Community Member
Jun 24, 2026 8:08 AM UTC
Question

Money taken from credit card not authorised

A payment has been taken from my credit card without my authority. My bank advised I should request a refund.

 

    1 reply

    Zandile M
    iD Mobile Employee
    iD Mobile Employee
    Jun 25, 2026 9:54 AM UTC

    Hi ​@Robert Brown 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.