Skip to main content
Question

monthly allowance

  • May 7, 2026
  • 1 reply
  • 9 views
K
Community Member

Hi, I recently joined your network and have only just received and started using my SIM card. However, I’ve noticed that my allowance/reset date is showing as resetting in 21 days instead of the full 30 days.  

This doesn’t seem correct, as I should be receiving the full 30-day period from the date I actually activated and started using the SIM card, not from before I had access to it.  

Could you please look into this and adjust the billing/reset cycle so that I receive the full 30 days I’m paying for?  

Thank you.

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+9
    • Gemma M
    • iD Mobile Employee
    • May 7, 2026

    Hi ​@Kliicka,

     

    Thanks for getting in touch.

     

    Your plan becomes active from the date the contract is approved, rather than the day you first start using the SIM card. We’re sorry for any confusion or inconvenience this may have caused.

     

    Unfortunately, we’re unable to change the start date of the plan or move the current billing/reset date. However, once your next month begins, you’ll receive your full monthly allowance on the same date each month that the plan was originally activated.

     

    If you’d still like to dispute this or discuss it further, please contact our Live Chat team and they’ll be happy to look into this with you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement