I recently moved my current account to another provider via the switch process everything seemed to be working fine until now in terms of Direct Debit payments.
I contacted my new bank the Nat West and the two Direct Debits are both correctly setup and awaiting notification from yourselves. Would someone please call me on Mob [REDACTED] to try and help resolve this issue? I just want to pay my monthly bill and my son’s account as I have done for over a year.
Kind regards,
Tom
+22Hi Tom
It’s entirely up to you but posting your mobile number on a public forum may mean you get unwanted calls/texts/communications. I have requested this is removed/hidden.
I would suggest you contact iD via their live chat - start the chat with change direct debit or better still talk to person to bypass their automated chat bot.
iD’s Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
(having issues with live chat, read this)
Hi,
For the record Customer Support provided by yourselves at iD mobile is an absolute joke. Earlier today, when I wrote more than 5 words your bot tripped out and couldn’t cope. When I eventually got relayed to having a chat with a human it informed me I’d have to wait 125mins. All I want to do is pay my monthly bill and even that aspect been made a complete mess of by yourselves. I would like to initiate a formal complaint with yourselves and intend following up with writing to the Ombudsman. It’s long overdue for iD mobile to start providing a much better level of Customer Support. I have two monthly contracts which are due to expire next year, I’ll be upping sticks and moving them elsewhere.
+22I have to admit I have never tried Live Chat myself and probably wouldn’t if I too was advised it would be an estimated 125 min wait. Wow.
For the complaints side of things this might also help
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
And this
https://www.idmobile.co.uk/help-and-advice/complaints-code-of-practice
+25Hi
Have you changed your direct debit details in the iD Mobile app/website?
Please ensure all your details are up to date and matching your bank, including name, address etc.
Tom
Hi,
For the record Customer Support provided by yourselves at iD mobile is an absolute joke. Earlier today, when I wrote more than 5 words your bot tripped out and couldn’t cope. When I eventually got relayed to having a chat with a human it informed me I’d have to wait 125mins. All I want to do is pay my monthly bill and even that aspect been made a complete mess of by yourselves. I would like to initiate a formal complaint with yourselves and intend following up with writing to the Ombudsman. It’s long overdue for iD mobile to start providing a much better level of Customer Support. I have two monthly contracts which are due to expire next year, I’ll be upping sticks and moving them elsewhere.
I find all chatbots are useless. I have found Royal Mail’s to be the worst. Insists on answering your query. Even though it can’t & you’ve asked to speak to an advisor.
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