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Community Member
July 8, 2026
Question

Monthly bill is showing as well overdue

  • July 8, 2026
  • 1 reply
  • 8 views

My bill is due on the 16th of every month. For some reason it is showing that my bill is outstanding even though it's only the 8th. I want to set up a direct debit so I can upgrade to a handset and SIM card deal but it will not allow me until a pay said outstanding balance. Please advice me how to.resolve this problem 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 10, 2026

    Hi ​@Drummergang0821

     

    Thank you for reaching out.

     

    We're sorry to hear that you're experiencing this issue.

     

    As your bill isn't due until the 16th, we'd recommend contacting our Sales Team, who'll be able to review your account and investigate why an outstanding balance is being displayed, as well as assist you with your upgrade.

     

    You can contact the Sales Team via Live Chat or by calling 0800 049 0250.

     

    We apologise for any inconvenience caused and hope this can be resolved for you quickly.

     

    Owethu