Hi ​@Rosemary Martin, 

Thank you for reaching out. I am so sorry about any confusion caused regarding your billing. 

As you mentioned, your monthly line rental is £7.00. However, the higher bill amount of £8.20 suggests that you may have been charged for out-of-plan services.

Out-of-plan services are any usage or services that aren’t included in your monthly plan allowance and are charged separately. When you check your bill, you should see a full breakdown showing what the additional charges were for.

If you require further assistance with this, you are more than welcome to get in touch with us privately as we will require your account details and we’d be happy to look into this for you.

Thanks, 

Anneline

Hi Anneline

Thank you for your prompt reply.

I have negotiated my bill and noticed a £1.00 international call. I don’t know anybody abroad to phone and certainly haven’t made such a call. I am not actually much of a mobile user and have barely used the phone since I have purchased it but am still delighted with it and all that it has to offer. However, all I can think of is that I had difficulty accessing ‘voicemail’ for the first time which I did on the evening of Friday January 16th? Could that throw some light over the matter?

I would appreciate your help.

Many thanks

Rosemary Martin

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