Hi ​@Feruzkhan,

Thank you for reaching out, and I'm sorry to hear about your current circumstances. I understand that paying the full £24 balance in one go may not be manageable for you.

Unfortunately, we don't offer formal payment plans where the outstanding balance can be split into fixed monthly payments.

However, we may be able to submit a bill extension request for review, which could give you additional time to make the payment. Approval isn't guaranteed and would depend on your circumstances and account status.

I've just sent you a private message so we can help get this sorted.

To find it, click your profile picture in the top-right corner and select Private Messages.

You can also access your inbox here: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu