Community Member

Multi payments taken in the same month

I have noticed thst i have had 3 payments taken this month (August) and 2 payments last month (July) why is this happening?

iD Mobile Employee

Hi @GR4YP4NTHER

Thank you for getting in touch with us.

I am so sorry that that 3 payments were taken this month.

please send us a private message via our live chat at https://www.idmobile.co.uk/live-chat or via our socials (Facebook or Instagram)

Thank you,

Zandile

The ID Mobile Team

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Active Contributor

It happened to me too. but I can't find help anywhere

iD Mobile Employee

Hi @Andrejus

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

3 replies