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Mancy
New Contributor
Sep 30, 2026 5:21 PM UTC
Question

multimedia messages showing on my bill

I have 6 multimedia messages charged on my bill this month. I cannot find any record of sending these and they appear to have been sent at the exact same time which I dont understand. Can you explain how this happened? 

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Oct 2, 2026 6:22 PM UTC

    Hi ​@Mancy.

     

    Thank you for your post. I am sorry to hear about the unexpected multimedia message charges on your bill.

     

    I would like to look into this properly for you. Please contact us directly so that we can review your account and check when these messages were sent.

     

    You can reach us via Live Chat at https://www.idmobile.co.uk/live-chat, or through our Facebook or Instagram channels.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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