multiple charges

Forum|Forum|3 months ago
May 29, 2026
1 reply
12 views

I have only had this phone contract for 1 month yet I have been charged 4x months worth £29.99 x 4 > I know I just paid for the start of the 2nd month so 2 payments are what I should have paid

[IMAGES REMOVED DUE TO PERSONAL INFORMATION]

I did pay manually twice but I have been charged 4 times ???

Gemma M

iD Mobile Employee

Hi @ST0P_T0UCHlNG_M3,

We’re sorry to hear about the billing issue and completely understand why this would be concerning.

As this is a public platform, we’d also strongly recommend not sharing screenshots or information that contain personal or account details, as this can come with security and privacy risks.

From what you’ve described, it sounds like manual payments may have been made alongside automatic billing, but we’d need the account reviewed directly to confirm exactly what has happened.

Please contact our Live Chat team and they’ll be able to go through the payments and bill breakdown with you properly to make sure everything is correct and investigate any duplicate charges if needed. You can reach them by clicking here: https://www.idmobile.co.uk/live-chat

We’re sorry again for the concern this has caused.

Regards,

Gemma M

The iD Mobile Social Media Team

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