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Question

my app said my first payment was 06/01/2026 however i have had a payment taken today

  • April 22, 2026
  • 1 reply
  • 4 views
D
Community Member

My first payment on the app is due on

06/01/2026 (American)

However there is a payment taken today??

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 22, 2026

    Hi ​@DTIDDT87,

     

    Kindly note that payment can be taken within 14 days of your invoice being sent to you, as per our payment terms. 

     

    If you would like us to take a detailed look into your account, I have also sent you a private message so that this can be looked into. 

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

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