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Community Member
August 25, 2026
Question

My bank account debited £30.99 without my consent

  • August 25, 2026
  • 1 reply
  • 8 views

I received an email from id mobile saying it has set up a direct debit to my bank account for £30.99 and next thing I know £30.99 was debited from my bank account. I have not set this up at all with id mobile and don’t know what it is for. I want id mobile to cancel this direct debit and refund me the £30.99

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 27, 2026

    Hi ​@Asif83,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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