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my bill

  • January 20, 2026
  • 5 replies
  • 38 views
N
New Contributor

Hi I would like to see if it is possible to put all my services back on. I had an unexpected emergency this month and had a death in the family unfortunately so could I have my services out back on if I promise to pay double on the 30th of January. I’d also like to change my payment date to this date 

    5 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • January 20, 2026

    Sorry for your loss. Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Nikki09156217     

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • January 23, 2026

    Hi ​@Nikki09156217 ,

     

    I’m very sorry to hear about your loss.

    I understand you’d like your services reinstated and to change your payment date to 30th January.

    As this requires a payment arrangement and account changes, the quickest way to resolve this is through our Live Chat team, as they can review your account and confirm what can be done.

    You can contact them here: https://www.idmobile.co.uk/live-chat

    When the chatbot appears, type “talk to a person” to be connected to an adviser.

    If you need any help while you’re in chat, please let me know.

     

    Lamiya

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    New Contributor
    • Nikki09156217
    • Author
    • New Contributor
    • January 30, 2026

    Hi am I able to make a payment please 

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • January 30, 2026

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • January 30, 2026

    Hi ​@Nikki09156217 

     

    You are able to make payment, either through your iD Mobile app or online account, or if you don’t have access to your account, you can dial 0333 003 0001 and follow the prompted steps to make payment.

     

    Regards,

     

    Gemma M 

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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