Hi I would like to see if it is possible to put all my services back on. I had an unexpected emergency this month and had a death in the family unfortunately so could I have my services out back on if I promise to pay double on the 30th of January. I’d also like to change my payment date to this date
my bill
+22Sorry for your loss. Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
+7Hi
I’m very sorry to hear about your loss.
I understand you’d like your services reinstated and to change your payment date to 30th January.
As this requires a payment arrangement and account changes, the quickest way to resolve this is through our Live Chat team, as they can review your account and confirm what can be done.
You can contact them here: https://www.idmobile.co.uk/live-chat
When the chatbot appears, type “talk to a person” to be connected to an adviser.
If you need any help while you’re in chat, please let me know.
Lamiya
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