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Community Member
Sienna25
Community Member
May 6, 2026

my bill

Hi I need some help I don’t understand why my bill is so much I pay it every month? I’m currently struggling on universal credit and cannot afford to pay that amount it’s affecting my mental health I’m not in a great place financially or mentally please can you help me 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 6, 2026

    Hi ​@Sienna25,

     

    I am so sorry to hear of the issues that you are facing regarding your bill. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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