Hi ​@Beck3010, 

Thank you for getting in touch, and I’m sorry for the concern caused by seeing another payment being requested after you’ve already paid your mobile bill.

We’ll need to check your account to confirm why another payment has been attempted and whether the payment you’ve already made has been received and allocated correctly.

I’ve just sent you a private message so we can help get this sorted for you.

To find it, click your profile picture in the top-right corner and select Private Messages.

You can also access your inbox directly here:

https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there and we can look into this further for you.

Thank you for your patience and understanding.

Owethu