Hi I need help iv paid my bill but it has taken a extra £50.23 from my bank account now my account is in overdraft. Which doesn't make sense as you can see here £50.23 is in my account as credit so why not use that instead of taking a extra £50.23 out of my account putting me into overdraft. Please fix this asap!!! This has been a horrible experience for me with Id mobile
Hi
I’m really sorry to hear about the stress this has caused, especially with your account going into overdraft. I understand how concerning that must be.
To properly review your billing and investigate why this additional £50.23 was taken instead of using your available credit, we’ll need to access your account details securely.
Please contact us directly via live chat here: https://www.idmobile.co.uk/live-chat. Our team will be able to look into this for you in detail and advise exactly what has happened, as well as help get it resolved as quickly as possible.
Thanks,
Marquerita
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