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Question

my bill has been took out twice

  • April 23, 2026
  • 1 reply
  • 3 views
S
Community Member

I have paid my bill twice in the same day as it didn’t process the first time but it’s been took out my bank twice now 

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • April 23, 2026

    Hi ​@Stacey 1577 

     

    Thank you for getting in touch with us, I am so sorry that you paid bills twice. 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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