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Question

My bill is incorrect.

  • July 26, 2026
  • 1 reply
  • 15 views

 I should be paying £8 per month with a £0 spend cap. Last month my bill shows as £10.80 for 'monthly recurring charge' excluding VAT. Why have I been overcharged? Can you refund me

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 27, 2026

Hi ​@MariaG98,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai