Skip to main content
Community Member
July 26, 2026
Question

My bill is incorrect.

  • July 26, 2026
  • 3 replies
  • 33 views

 I should be paying £8 per month with a £0 spend cap. Last month my bill shows as £10.80 for 'monthly recurring charge' excluding VAT. Why have I been overcharged? Can you refund me

3 replies

Hosai W
iD Mobile Employee
iD Mobile Employee
July 27, 2026

Hi ​@MariaG98,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
August 31, 2026

I have been charge for romming data fees after I turned it off

Gemma M
iD Mobile Employee
iD Mobile Employee
September 5, 2026

Hi ​@Hiitsmejohn,

 

I've just sent you a private message to help get this sorted.
 
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
 
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 
 
We'll speak to you there.
 
Thanks,
 
Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.