Community Member

My bill is incorrect.

3 replies
52 views

I should be paying £8 per month with a £0 spend cap. Last month my bill shows as £10.80 for 'monthly recurring charge' excluding VAT. Why have I been overcharged? Can you refund me

billing

Hosai W

iD Mobile Employee

Hi @MariaG98,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

Hiitsmejohn

New Contributor

I have been charge for romming data fees after I turned it off

Gemma M

iD Mobile Employee

Hi @Hiitsmejohn,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.