Skip to main content

my bill isnt coming out of my account

  • May 30, 2026
  • 1 reply
  • 5 views
H
Community Member

Hello,

A payment hasn’t been made since February and I’m supposed to pay £10 a month. Why is this?

 

Thanks

    1 reply

    Owethu M
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Owethu M
    • iD Mobile Employee
    • June 1, 2026

    Hi ​@Hannahrahimi, 

     

    We're sorry for any confusion caused.

     

    Please check your text messages to see if you have received a notification advising that your Direct Debit payment was unsuccessful or has been cancelled. If you have received this message, you will need to make a manual payment to bring the account up to date.

     

    However, if you have not received any text message regarding the Direct Debit and the funds have still not been collected from your bank account, please contact us via Live Chat or send us a direct message through our social media platforms so that we can investigate this further for you.

     

    Owethu

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement