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Community Member
May 30, 2026

my bill isnt coming out of my account

  • May 30, 2026
  • 1 reply
  • 14 views

Hello,

A payment hasn’t been made since February and I’m supposed to pay £10 a month. Why is this?

 

Thanks

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 1, 2026

    Hi ​@Hannahrahimi

     

    We're sorry for any confusion caused.

     

    Please check your text messages to see if you have received a notification advising that your Direct Debit payment was unsuccessful or has been cancelled. If you have received this message, you will need to make a manual payment to bring the account up to date.

     

    However, if you have not received any text message regarding the Direct Debit and the funds have still not been collected from your bank account, please contact us via Live Chat or send us a direct message through our social media platforms so that we can investigate this further for you.

     

    Owethu