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My Bill Issue Saying i ddnt pay last month

  • May 16, 2026
  • 1 reply
  • 5 views
K
Community Member

My Bill is saying it’s line £52 because i didnt pay it last month, I’ve checked my bank statements and i havent missed a single payment, i did pay in april and im not paying it again. I wont pay it at all if you think you can have that much from me

    1 reply

    Decembersangel72
    Gold Contributor
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    Hi ​@kalebconnor 

    As we are mainly other iD Mobile customers that answer Community posts we are unable to see anything with regards to your account.
     

    Your best bet is to contact the Live Chat via this link (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) to discuss this.
     

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

    Good luck x

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