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Community Member
Laura12
Community Member
July 20, 2026
Question

my bill os £20 more than it should be

The last 2 months my bill has been £20 more than it should be as I’ve been charged a monthly recurring charge? 
my plan is unlimited for £37.99 but my bill is showing closer to £60? 
 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
July 20, 2026

Hi ​@Laura12,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

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