Hi ​@Carolinejones64, 

We’re sorry to hear about the concern this is causing, especially as we understand how important it is to ensure your credit file is accurate and up to date.

In this situation, we’ll need to look into your account in more detail to understand why there may be a difference between what you can see and what your bank has confirmed.

Please contact us via Live Chat or direct message on our social media platforms so we can review your account, check the payment history, and help resolve this for you as quickly as possible.

Owethu