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Samantha123
Community Member
Sep 17, 2026 11:55 AM UTC

my daughters phone bill has been paid but her data isnt working

I have paid my daughters bill but every time she’s is not connected to WiFi she has no data

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Sep 18, 2026 7:07 PM UTC

    Hi ​@Samantha123.

     

    Thank you for your post.  I am sorry to hear your daughter's having trouble with her data.

     

    Here are a few troubleshooting steps she can try:

    • Restart your device to refresh your connection to the network.
    • Turn Airplane Mode on for around 30 seconds, then turn it off again.
    • Check that your mobile data is switched on (if you're experiencing data issues).
    • Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
    • Check that your device software is fully up to date.
    • Reset your network settings to refresh your device's connection to the network.

     

     

    Thanks,

    Marquerita

    The iD Mobile Team

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