Hi ​@Suzanne05,

Thanks for getting in touch.

Your iD Mobile app should normally reflect your billing and payments, however there can sometimes be a short delay between a Direct Debit being taken and the app fully updating with the latest billing information.

Your June bill will appear in the app once it has been generated in your next billing cycle, and everything should then align correctly with your payment history.

In the meantime, you can also check your most up-to-date bill and payments by logging into your online account, which often updates alongside billing in real time.

If after your next bill cycle you still notice anything that doesn’t look right, our Live Chat team will be happy to take a closer look and make sure everything is correctly aligned on your account: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

My June payment came out 2 days ago and it now says next payment due 02/07/26. My bills on the app still dont show June. But I dont want it to look like I've not paid. 

Just strange as last month it was opposite and showed on the app that the payment was made before it even came out the bank. 

This is only my 3rd month with ID and I'd like to hope next month the bills and payment come out without any issues. 

Thanks

Suzanne 

Hi ​@Suzanne05 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z