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Forest18
New Contributor
October 6, 2026

my id app gets attacked

I ordered a replacement SIM card but i got a brand new phone delivered instead of a replacement SIM card yesterday,I never purchased any new phone via id mobile app.

I noticed my next bill going to be £53.95 instead of £10 and my monthly payments going to be £35 ,why?

Excuse me could you please let me know how to deal with the new phone,I never ordered.

Many thanks 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 8, 2026

    Hi ​@Forest18,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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