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Community Member
Safina
Community Member
June 11, 2026
Question

my line is disconnected

My contract has come to an end and before I could pay my last bill the ID app had technical issues and before I knew my number was disconnected. I have now paid my bill. How do I get a new plan started? 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
June 12, 2026

Hi ​@Safina,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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