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Community Member
Ellielouise02
Community Member
October 8, 2026
Question

my new bill

  • October 8, 2026
  • 1 reply
  • 1 view

I was told yesterday when swapping to a new upgraded plan my bill for this month would not be anymore expensive than my monthly bill? I’ve just looked on my bill and it’s more expensive than my monthly bill will be? Not sure why I was told it was going to be less than my new monthly bill when it’s actually more expensive??

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    October 8, 2026

    Hi ​@Ellielouise02 
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

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