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gcjones
Community Member
Jun 11, 2026 9:41 PM UTC
Question

My number didn't transfer over

Hello, i have done the PAC code and gotten an email saying my phone number has transferred over but It hasn’t changed anything. I have gone through the steps laid out in your link with Imessage etc and still nothing.

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Jun 12, 2026 9:58 AM UTC

Hi ​@gcjones,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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