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Question

my phone and sim package

  • May 2, 2026
  • 1 reply
  • 4 views
Z
Community Member

I got a phone and a sim card.. I am done paying for my phone now , pls why do I still have the same amount been deducted monthly 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 2, 2026

    Hi ​@Zipporah,

     

    Thanks for getting in touch and I am sorry for any confusion, however once your contract term for the handset ends, the agreement doesn’t automatically stop or change. The plan simply continues on a rolling monthly basis at the same price unless you let us know you’d like to make a change.

     

    We do send an end-of-contract notification to let you know your minimum term is coming to an end. From there, it’s up to you to get in touch if you’d like to:

    Move to a cheaper SIM-only plan
    Upgrade your handset
    Or cancel the plan altogether

     

    As it stands, if no changes are requested, the plan (and cost) stays the same.

     

    If you’d like, you can speak to our Live Chat team and they’ll go through your options with you and help get things adjusted

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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