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Active Contributor
Wayne Robertson
Active Contributor
November 1, 2025
Question

my phone has been suspended

When will my service be restored as can’t make any calls etc 

    8 replies

    andewhite
    Platinum 
Contributor
    andewhite
    Platinum 
Contributor
    November 3, 2025

    Have you tried restarting the phone with your iD SIM, ​@Wayne Robertson?

    Probably best to web chat with iD customer support about your account, using their online Live Chat service - the advisers work until 8pm on weekdays.

    This community article might help.

    Forum member (non-iD).
    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    November 3, 2025

    Hello ​@Wayne Robertson 

     

    Thank you for getting in touch. 

    Restrictions on the account should be lifted within 24 hours of the payment being made. 

    If there is a delay, please do reach out to the Live Chat team who will be able to advise further. 

     

    Thank you 

     

    Natalie

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Wayne RobertsonAuthor
    Active Contributor
    November 3, 2025

    My restrictions havent been lifted and my phone is unable to be used and need for work 

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    November 3, 2025

    Hi ​@Wayne Robertson ,

     

    I’m really sorry your restrictions haven’t been lifted yet, especially since you need your phone for work. I’ve sent a follow-up to the relevant team to have this looked into urgently.
    Please contact us via Facebook, Instagram, Live Chat, our Community, or email socialqueries@idmobile.co.uk so we can assist you directly and get this resolved as soon as possible.

    Lamiya
    iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    November 3, 2025

    Perhaps pay on time in future to prevent reoccurrences!

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Wayne RobertsonAuthor
    Active Contributor
    November 3, 2025

    Sorry but find that comment and reply very rude my bills are paid in time. My payday fell after the bill was due and it got suspended. Payment was made fist thing Friday morning before 9am and I’ve had to go all weekend with no service which has impacted my job role causing significant delays in work. 

    andewhite
    Platinum 
Contributor
    andewhite
    Platinum 
Contributor
    November 4, 2025

    Just so you know ​@Wayne Robertson, the iD terms & conditions say their network services are for personal, not business or commercial use, which is perhaps a grey area. 

    Could your employer not provide business mobiles for employees, if these are important for job roles? 

    Forum member (non-iD).
    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    November 4, 2025

    Sorry but find that comment and reply very rude my bills are paid in time. My payday fell after the bill was due and it got suspended. Payment was made fist thing Friday morning before 9am and I’ve had to go all weekend with no service which has impacted my job role causing significant delays in work. 

    Your bill wasn’t paid on time which restricted your services. However, life throws unexpected curveballs and while you’ve since paid the overdue amount, iD Mobile has no excuse for taking so long to resume your service. My advice ​@Wayne Robertson would be to keep on at live chat until they switch your service back on! 
     

    https://idmobile.co.uk/live-chat

     

    Meanwhile, send a few direct messages through their social media channels and hopefully your service will be restored today.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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