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Community Member
CADINE
Community Member
April 27, 2026
Question

my phone is disconnected and i need to change bill date

  • April 27, 2026
  • 3 replies
  • 48 views

Hello, my phone has been disconnected due to me paying the bill late. 
my payday has changed and I now get paid on the 28th of every month. I don’t want this to affect my contract with you as I was interested in using ID Mobile for my children.

 

i will be able to make the payment at 12 and I have tried to set up a direct debit but for some reason it would not work.

 

many thanks 

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 27, 2026

    Hi ​@CADINE,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    drat62
    New Contributor
    drat62
    New Contributor
    August 4, 2026

    My direct debit has failed but I'm unable to pay until 10th August. Will I be disconnected as the second attempt will also fall before that date 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    August 4, 2026

    Hi ​@drat62,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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