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Question

my phone is disconnected and i need to change bill date

  • April 27, 2026
  • 1 reply
  • 6 views
C
Community Member

Hello, my phone has been disconnected due to me paying the bill late. 
my payday has changed and I now get paid on the 28th of every month. I don’t want this to affect my contract with you as I was interested in using ID Mobile for my children.

 

i will be able to make the payment at 12 and I have tried to set up a direct debit but for some reason it would not work.

 

many thanks 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 27, 2026

    Hi ​@CADINE,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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