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simon3030
New Contributor
July 10, 2026
Question

My plan has finished - when will I receive the refund you advised?

My idmobile plan was transferred to another provider a week ago - I have since had an email from you advising that there is a credit balance on my account - when might I receive the refund?

Thanks.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 11, 2026

    Hi ​@simon3030,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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