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Question

My plan has finished - when will I receive the refund you advised?

  • July 10, 2026
  • 1 reply
  • 10 views

My idmobile plan was transferred to another provider a week ago - I have since had an email from you advising that there is a credit balance on my account - when might I receive the refund?

Thanks.

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 11, 2026

Hi ​@simon3030,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team