Hi ​@boga 

Sorry to hear that the referral was rejected. The Refer a Friend reward is valid. Could you please confirm whether the person you referred used the referral link you received to sign up for iD Mobile?

Michael Z

Yes she did used the link and I help her to sign up. I also did get a confirmation email that the person used my link.

Hi ​@boga 

Thank you for letting me know. Could you please confirm when you referred the person? Also, has your friend or family member successfully paid their first two bills?

The reward may be declined if there have been any payment issues.

Michael Z

The person did paid the first and second payment. She hasn't got any issue with her payments. The reason of the rejection is not mentioned anywhere not in my ID account nor the email sent to inform me about it.

Hi ​@boga 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z