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New Contributor
April 1, 2025

need help with paying my outstanding bill

  • April 1, 2025
  • 7 replies
  • 651 views

help is needed 

    7 replies

    Geluk
    Silver Contributor
    Silver Contributor
    April 1, 2025

    Try a prayer perhaps😄

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    MZone
    Platinum 
Contributor
    Platinum 
Contributor
    April 1, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@sargon   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    iD Mobile Employee
    April 3, 2025

    Hi ​@sargon 

     

    You’ll be able to pay an outstanding bill by using the iD Mobile app or calling the payment line, 7777 from your iD Mobile number or 0333 003 0001 from a non-iD Mobile number.

     

    Tom

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    sargonAuthor
    New Contributor
    April 3, 2025

    I managed to pay, ID system was down yesterday but all good now ! 

    Tom
    iD Mobile Employee
    iD Mobile Employee
    April 4, 2025

    Hi ​@sargon 

     

    Glad to hear you’re sorted now.

     

    Tom

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    sargonAuthor
    New Contributor
    February 20, 2026

    Iordered an upgrade and until now i have not received any confirmation as of yet, is this normal ?

    iD Mobile Employee
    February 20, 2026

    Hi ​@sargon ,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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