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Community Member
Damon3
Community Member
April 14, 2026

need proof of purchase

Hello team, I have bought my iPhone 17 pro max and sim contract with you. Can I please get my proof of purchase.

    3 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 15, 2026

    Hi ​@Damon3 

     

    Thank you for getting in touch with us, and congratulations on your new iPhone and contract.

     

    Your proof of purchase is usually sent automatically to the email address registered on your account once your order is completed. Please check your inbox (and junk/spam folder) for an email containing your order confirmation and invoice.

    If you can’t find it, please let send us a private message.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    vigrall
    New Contributor
    September 9, 2026

    Hi can u please send proof of my purchase for unlock my iPhone Id thanks

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 10, 2026

    Hi ​@vigrall,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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