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New Contributor
Larkin
New Contributor
October 19, 2026

Need to pay 9.58 close bil

Need to pay 9.58 but can't use app as the phone was refused by myself so have no sim so can't pay on app. Phoned customer service first woman wanted 40 pounds I said I'm not prepared to pay that, she hung up. Phoned again and told I didn't have to pay anything  and would close the contract. I don't know if I'm coming or going on what or how to pay the amount. I need help please

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 20, 2026

    Hi ​@Larkin,

     

    I'm sorry to hear about the confusion.

     

    If you're unable to access the app because you don't have the SIM, you can still make the payment by calling our automated payment line on 0333 003 0001.

     

    When prompted, use the temporary iD Mobile number that was assigned to the account and then follow the automated payment steps to pay the outstanding balance of £9.58.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    LarkinAuthor
    New Contributor
    October 20, 2026

    Thank you for replying. I phoned twice, first agent said I was to oay £40 I said what for. She said I will get it back in 48 hours. I said I wasn't comfortable in paying it. She hung up. Possible scam. Tried again. Agent said I had nothing to pay. And woykd clise my account for me. I'm still getting emails to oay it?  

    New Contributor
    LarkinAuthor
    New Contributor
    October 21, 2026

    I can't put in the sim number as I didn't get it and when entering the number sent via email I can't use it to get a code as I never got the sim or activated it. So I'm stuck. 

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