I need help, my direct debit got cancelled when I changed bank and I have tried to re set it up but it won't let me, it is now saying I have an outstanding balance which I am trying to pay but keeps getting refunded back to my bank,account and I have tried to get into my account which will now not allow me saying incorrect password, I have requested one but have had no email back to reset, im at the end of ky contract and to be honest am thinking of going elsewhere as I can't be doing with the hassle, any help would be great