Need to speak to an advisor

Forum|Forum|25 days ago
August 17, 2026
5 replies
34 views

I need help, my direct debit got cancelled when I changed bank and I have tried to re set it up but it won't let me, it is now saying I have an outstanding balance which I am trying to pay but keeps getting refunded back to my bank,account and I have tried to get into my account which will now not allow me saying incorrect password, I have requested one but have had no email back to reset, im at the end of ky contract and to be honest am thinking of going elsewhere as I can't be doing with the hassle, any help would be great

Owethu M

iD Mobile Employee

Hi @Amanda Freeman,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu

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Biffstrike25

New Contributor

I have a problem with my sim and the wrong phone number I need to chat with an advisor

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Biffstrike25

New Contributor

I don’t have a profile pic

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Biffstrike25

New Contributor

Please help me I don’t have a profile pic to start live chat this is urgent

Gemma M

iD Mobile Employee

Hi @Biffstrike25,

I'm sorry to hear you're having issues with your SIM and that the wrong phone number is showing.

As we'll need to access your account to investigate this, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

Once connected, type "Customer Service" to be routed to an advisor.

They'll be able to check the SIM, number, and account details and help get this resolved.

Regards,

Gemma M
The iD Mobile Social Media Team

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