negative credit impact after accounts closed! | iD Mobile Community
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negative credit impact after accounts closed!

  • January 2, 2026
  • 1 reply
  • 11 views
L
Community Member

Hi all. I closed all 3 of my id mobile accounts in september, and settled all of them in full. Since september on a monthly basis id mobile have been issuing non payment reports on my credit file for £1 even though all my accounts are settled. Has anyone else had the same issue? Ive raised it as a complaint but as yet have not heard back. Not sure how to resolve this. Thanks all. 
 

    1 reply

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@Ljinfluence 

    I understand how frustrating a situation like this can be and it being detrimental to your credit score.

    Your best option is to contact the iD Mobile team to get to the bottom of this.

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile via:-

    Send a private message via their Socials (Facebook, X or Instagram)  
    iD Mobile social media accounts:-

     

    or email socialqueries@idmobile.co.uk.


    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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