network down refund as promised

5 replies
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Hi. I was told I would be refunded for the time the network was down in June. So far I can’t see any credit on my account. Can you refund me please? I was told by one of your operatives that we would get refunded.

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Siân W

iD Mobile Employee

Hi @Llanboy I can see that our agent advised we would look into this once the matter had been resolved. Is it now working OK? If so, can you please reply to that message and they can get that all sorted for you.

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L

LlanboyAuthor

New Contributor

Hi. Everything seems to be working ok now.

Siân W

iD Mobile Employee

Fab, if you can reply to my colleague on the message you had with them, they will be able to sort out a gesture of goodwill for you @Llanboy

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L

LlanboyAuthor

New Contributor

I tried that and got reply X isn’t used anymore!! Please, don’t bounce me from one person to another to avoid giving me a credit. Can’t you sort it out?

Siân W

iD Mobile Employee

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.