Hi. I was told I would be refunded for the time the network was down in June. So far I can’t see any credit on my account. Can you refund me please? I was told by one of your operatives that we would get refunded.
Question
network down refund as promised
+19Hi
+19Fab, if you can reply to my colleague on the message you had with them, they will be able to sort out a gesture of goodwill for you
I tried that and got reply X isn’t used anymore!! Please, don’t bounce me from one person to another to avoid giving me a credit. Can’t you sort it out?
+19We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
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