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New Contributor
October 3, 2025
Question

network down refund as promised

  • October 3, 2025
  • 5 replies
  • 37 views

Hi. I was told I would be refunded for the time the network was down in June. So far I can’t see any credit on my account. Can you refund me please? I was told by one of your operatives that we would get refunded. 

 

    5 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    October 3, 2025

    Hi ​@Llanboy  I can see that our agent advised we would look into this once the matter had been resolved. Is it now working OK? If so, can you please reply to that message and they can get that all sorted for you.

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    LlanboyAuthor
    New Contributor
    October 3, 2025

    Hi. Everything seems to be working ok now. 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    October 3, 2025

    Fab, if you can reply to my colleague on the message you had with them, they will be able to sort out a gesture of goodwill for you ​@Llanboy 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    LlanboyAuthor
    New Contributor
    October 3, 2025

    I tried that and got reply X isn’t used anymore!! Please, don’t bounce me from one person to another to avoid giving me a credit. Can’t you sort it out? 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    October 3, 2025

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.