I am currently out of contract but still in credit to the sum of £21.36. I have now started a new 12 month contract, can you confirm that my old 24 month will be cancelled and my new contract credited with the sum of £21.36.
Question
New Contract billing enquiry
+1Hi
Kindly be advised that if you’ve upgraded your old 24 month contract to a 12 month SIM only plan. This is considered and upgrade and not a new contract and the credit will go to your future bills for your new plan.
If you have a new plan we’d be happy to look into cancelling the old plan for you and transferring the credit over to the new plan for you.
-Anneline
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